Privacy Policy

Our Commitment to Your Privacy

Harmony Stays is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding your information.

This policy applies to all information collected through our website and services. By using our website, you consent to the data practices described in this policy.

Information We Collect

Personal Data

We collect information that you provide directly to us:

• Contact Information: Name, email address, phone number, mailing address
• Identification Documents: Passport, national ID, employment verification for lease applications
• Financial Information: Payment details, bank account information for rent payments
• Communication Data: Messages and inquiries sent through contact forms

Usage Data

We automatically collect certain information when you visit our website:

• Device Information: IP address, browser type, operating system
• Usage Patterns: Pages visited, time spent on pages, links clicked
• Cookie Data: Preferences and session information
• Referral Sources: Websites that directed you to our site

Legal Basis for Processing

We process your data based on:

• Consent: For marketing communications and optional services
• Contract: To provide requested accommodation services
• Legitimate Interest: For business operations and service improvement
• Legal Obligation: For tax compliance and regulatory requirements

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

• Process accommodation bookings and lease applications
• Manage resident accounts and property access
• Provide customer support and respond to inquiries
• Coordinate maintenance and property services

Communication

• Send booking confirmations and important updates
• Respond to questions and support requests
• Share property information and service announcements
• Distribute marketing communications (with consent)

Analytics and Improvement

• Analyze website usage patterns and user behavior
• Improve our services and website functionality
• Develop new features and accommodation options
• Conduct market research and service evaluation

Legal Compliance

• Comply with Singapore housing regulations
• Meet tax and financial reporting obligations
• Prevent fraud and maintain security
• Respond to legal requests and proceedings

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Restricted access to personal information on need-to-know basis
• Secure Storage: Protected servers with regular security updates
• Staff Training: Regular privacy and security training for all employees
• Monitoring: Continuous monitoring for security threats and breaches

Breach Notification

In the event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by applicable law. Notifications will include the nature of the breach, potential impact, and remedial actions taken.

Data Sharing and Third Parties

We may share your information with:

Service Providers

• Payment processors for transaction handling
• Property management software providers
• Background check services for tenant screening
• Maintenance and repair contractors

Business Transfers

If Harmony Stays is involved in a merger, acquisition, or sale of assets, your personal information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

Legal Requirements

We may disclose your information when required by law, legal process, or governmental request, or to protect rights, property, or safety.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy:

• Contact Form Submissions: 3 years
• Lease Records: 5 years after lease termination
• Financial Records: 7 years for tax compliance
• Marketing Data: Until consent is withdrawn
• Website Analytics: 26 months

Your Privacy Rights

Under applicable data protection laws, you have the following rights:

International Data Transfers

Your information is primarily stored and processed in Singapore. If we transfer data internationally, we ensure appropriate safeguards are in place through:

• Adequacy decisions by relevant authorities
• Standard contractual clauses approved by regulatory bodies
• Binding corporate rules for intra-group transfers
• Your explicit consent where required

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top
• Sending email notifications for significant changes
• Obtaining new consent where legally required

Continued use of our services after changes indicates acceptance of the updated policy.